Our Return, Refund, Exchange and Cancellation Policy was last updated on 6 April 2025

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms apply to any products you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For this Return and Refund Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Swaroop

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to https://swarooponline.com, accessible from https://swarooponline.com

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Cancellation Policy

You are entitled to cancel your order before the Shipping occurs. 

To exercise your right to cancel, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email: myswaroopcare@gmail.com or Call / WhatsApp: +91 9897504343

 

Exchange / Return Policy
 

Once the order is shipped and delivered to your address, you can exchange or return it.

Exchange is only possible WITHIN the next 3 days of delivery of your product; after 3 days of delivery of the product, we will not exchange or return any product in any case.

All items to be exchanged must be unused and in their original condition with all original tags and packaging intact.

The product should be unwashed, unused, and in an undamaged condition

To exercise your right of exchange or return, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email: myswaroopcare@gmail.com or Call/WhatsApp: +91-9897504343

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

SWAROOP, 378 – Sector 4A, Buddhi Vihar, Moradabad, Uttar Pradesh 244001, India

We cannot be held responsible for goods damaged or lost in the return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of receipt of return delivery.

Once we receive the products as per the policies then we will issue a Coupon code to you for the return product value, which you can use to shop on our website. In case of refunds, we will transfer the funds to your bank account within 3 business days. 

Shipping Policy

1) We will ship the product within 1 -4 business days.

2) Delivery time will be 5-7 business days

3) Our courier partners are XPRESSBEES, DELHIVERY, DTDC, Bluedart and other major shipment companies..

4) We will give you a tracking number once your product is shipped. We will inform you by SMS, email OR WhatsApp.

Payments and Logistics Partners
We are accepting payments through various channels.

1) Cards – Debit and Credit Cards
2) PayTM – on phone number 9897504343

3) GooglePay – on phone number 9897504343

4) Cash On Delivery

5) Direct Bank Account Transfer

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: myswaroopcare@gmail.com or Call/WhatsApp: +91-9634597800

 

Mr. ANIL KUMAR (Grievance Officer)
Contact Details: myswaroopcare@gmail.com Call/WhatsApp: +91-9634597800